Dear Members of LG&W Federal Credit Union,
I am humbled, honored, and excited to have been selected as your new President & CEO of LG&W Federal Credit Union. Having been an employee at MLGW for 30 years and a member of the LG&W Federal Credit Union since 1977, working with members and staff feels like working with family.
As a long-time member of the LG&W Federal Credit Union, I’ve had the opportunity, like you, to evaluate the Credit Union and its services over the years. Since starting my position with the Credit Union, I have been on a listening and learning tour with our senior management team, our board of directors, staff, and members to better understand the collective needs and priorities of all members. Based on what we’ve learned so far, we have set our sights on four key elements: Stability, Security, Staff and Service.
STABILITY. Your Credit Union is financially sound, and the National Credit Union Association (NCUA) examiners continue to give us high marks for financial strength and stability.
SECURITY. The security of your personal information and transactions is a top priority, and we leave no detail unattended to ensure the privacy of member data and the security of all transactions.
STAFF. I am so proud of our dedicated, friendly staff and continue to learn from them every day. We are fostering their professional development to help them build their strengths so that they can continue to be motivated and engaged in providing excellent member service.
SERVICE. We have begun to work on several new projects to improve and modernize our services and update our image. For our growing base of members connecting with us online, we have launched an improved responsive website - our online branch - that offers secure access to online banking tools, financial and educational resources, ATM maps, new loan programs and benefits, and other valuable information for our members.
In addition, we are in the process of updating our Mobile Banking App that allows members to conveniently bank anywhere, anytime through their phones and other mobile devices with peace of mind.
You also may have noticed our new logo, which uses three attractive colors to reflect light, gas and water. Symbolically representing the welcoming and serving hands we offer to our current and potential members, we feel that this new logo reflects a fresh and inclusive image for the future!
A special thanks is owed to our committed board of directors who generously volunteer their time, energy and expertise to strategically guide our organization and ensure the financial health of our Credit Union. We will be working closely with the board to develop an enhanced and thoughtful strategic plan to serve as a framework for organizational growth.
Lastly, thank you to all of the members of LG&W Federal Credit Union! In the weeks ahead, we will be issuing a member survey to ask for your feedback on our benefits and services, communication outreach, and customer service to determine ways to improve your member experience. We will also seek input from MLGW employees and retirees who are not current LG&W Federal Credit Union members to help us in our member recruitment initiatives. Thank you for your partnership in providing the best possible financial services for the LG&W Federal Credit Union family!
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